Terms of service

At Zahid Mart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase or order number.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Personalized or custom-made products
• Perishable goods
• Personal care and hygiene products that have been opened

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.